A flat fee of 15$ is applied to cover the cost of shipping no matter the destination. For the time being we offer shipping in Canada and the United States only. Efforts to ship to the UK and the European Union is on-going. In addition, it is important to note that customs brokerage fees and taxes remain the responsibility of the client.
We recommend you apply a small amount to the inside of your forearm for the very first use. Wait 6 to 8 hours after this application to validate there is no irritation, redness or burning sensation on the area where you applied the Serum. If this is the case and after you have consulted with a healthcare professional and supplied them with your Serum’s ingredients list to validate potential allergy risks, we will graciously take the bottle back and replace it with another formulation free of charge.
From humble beginnings blossoms the great potential for growth. We are currently building the Artificial Intelligence and science behind the scenes to offer you a product which will compliment our Day and Night Sérums. We invite you to subscribe to our Mailing list and follow-us on Social Media to get the latest updates.
It is a valid concern to wonder about your product’s formulation. Where does it come from, how was it created? Was it tested? It’s important to note that Xeskea operates in Canada and adheres to all of Health Canada’s guidelines and regulations. In addition, because we are based in the Province of Quebec, we also are required by law to have our formulations reviewed and approved by a Chemist Certified by the “OCQ”. Lastly, we send sample formulations to an independent laboratory for challenge (microbial and fungual) and stability testing.
Some of the ingredients incorporated in our Custom Serum formulas are photosensitive, which is why we opt for an Amber bottle. We also recommend keeping your Serum at a cool temperature as prolonged exposure to over 30 degrees Celsius (85 degrees Fahrenheit) will favor bacterial growth.
Your complete satisfaction is always the goal. For any reason, you are not entirely satisfied, we will issue a refund to you covering all costs for the product and shipping. We encourage you to communicate any questions or concerns you “may” have using the contact-us option below or email directly to: (accounts@xeskea.com)